Contact Direct Express® Customer Service by calling 1-866-606-3311, by mail at PO Box 540190 Omaha, NE 68154-0190 or visit www.usdirectexpress.com.

How do I get to talk to someone at Direct Express?

In order to quickly reach a live person in Direct Express customer service, you need to dial 1-888-741-1115. Then select English (press 1), Spanish (press 2) or another language (press 3) to proceed.

Is Direct Express OPEN?

Direct Express® customer service call centers remain open but call wait times may be longer than usual, so cardholders are encouraged to use “self-service” options for customer service. The types of self-service options available to cardholders include: Card account balance. Pending deposits.

Why is direct express not working?

If you have enough funds, the most likely reason why your Direct Express Card is not working is due to fraudulent or suspicious transactions on your card.

How do I check my direct express balance?

You can obtain balance information at no cost by calling the Direct Express® card toll-free Customer Service Department number on the back of your card, 24 hours a day, 7 days a week, at 1 (888) 741-1115 (toll-free). You can view your account information at www.USDirectExpress.com or on the Direct Express® Mobile App.

How do I send an email to Direct Express?

If you have a general comment about the DirectExpress® card program, you may write to us at DirectExpress@fiscal.treasury.gov. Note: Do not use this e-mail address to discuss your specific card. At the Department of the Treasury, we do not keep or have access to any information about your specific card.

Will I get my stimulus check on my Direct Express?

Federal benefits are usually distributed via Direct Express card accounts and most recipients will generally get their stimulus funds in the same way that they receive their regular benefits, the IRS said Tuesday.

Can I get an advance on my SSI check?

We may pay a one-time emergency advance payment to an individual initially applying for benefits who is presumptively eligible for SSI benefits and who has a financial emergency.

Is Direct Express open on holidays?

Monday through Friday, excluding federal holidays.

Can you email Direct Express?

Direct Express does not provide an email address for customers. The customer service department is only available by phone at 1-888-741-1115. They can be reached 24/7. If your issue is not urgent, you can also write to them at P.O. Box 245998, San Antonio, TX 78224-5998.

What is Direct Express emergency cash?

Direct Express Cardless Benefit Access (formerly known as Direct Express Emergency Cash) is a service that allows customers to withdraw funds if they lose their Direct Express MasterCard debit card.

How do I dispute a direct express transaction?

1-866-569-0447 (for the hearing-impaired) Prepare the following info to speed up the process:Your Direct Express card number.The transaction you want to dispute (date of the transaction, the amount spent, the vendors name and location)Your full name.Date of birth.Your Social Security number.

Will stimulus check be deposited into Direct Express card?

No. All federal benefit payments will continue to be made on time. Cardholders will receive their regular benefit payment deposit to their Direct Express® card account on the regular payment date.

How fast can SSI be approved?

Generally, it takes about 3 to 5 months to get a decision. However, the exact time depends on how long it takes to get your medical records and any other evidence needed to make a decision.

Does Direct Express do cash advance?

How Can I Get A Cash Advance With My Direct Express Card? Debit card cash advances are available at most banks for non-customers. All you need to do is present your card at the teller window and the money will be debited from your account. Banks typically charge a fee of up to $5 for this service.

Can you borrow money from Direct Express?

Direct Express emergency cash is not a loan. Its your money, and when you do get your replacement card, any emergency cash you withdraw will no longer be in your account. You will not get funds beyond your benefits.

How do I file a complaint against Direct Express?

For any questions about or problem with your Direct Express® card, contact Direct Express® Customer Service at the number on the back of your card or at www.usdirectexpress.com. If you have a general comment about the DirectExpress® card program, you may write to us at DirectExpress@fiscal.treasury.gov.

Can you sue Direct Express?

A San Antonio federal lawsuit alleges thousands of retirees, veterans and disabled people who receive federal benefits through Direct Express prepaid debit cards were fraud victims whose claims were routinely denied.